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    Discover all you need to know about the Check Out Croydon loyalty card with our frequently asked questions answered
Home > Check Out Croydon FAQs

Check Out Croydon FAQs

Frequently Asked Questions

Who is eligible to receive a Check Out Croydon loyalty card?

Check Out Croydon is FREE and open to employees, residents and visitors alike: we want everyone to be able to enjoy the benefits of shopping in Croydon.

How much does it cost to get a Check Out Croydon loyalty card?

Nothing - the card is FREE.

How can I get a Check Out Croydon loyalty card?

It's easy and accessible. Complete the online form 'Register for a Check Out Croydon Card' or contact us directly on 020 8603 0050. Check Out Croydon loyalty cards are also available at all participating businesses including high street retailers, restaurants, pubs, bars and hotels. Once you have your Check Out Croydon loyalty card, you must 'activate my card' online in order to begin enjoying the benefits that it has to offer. 

How can I activate my card?

Visit our 'Activate my card' website page and follow the instructions. Your card number is a 14 digit unique card number which can be located on the back of the Check Out Croydon loyalty card. 

How old do I have to be to receive a Check Out Croydon card?

The Check Out Croydon loyalty card has no age restriction. 

Which businesses are participating in the Check Out  Croydon loyalty card?

The number of businesses signed up to the Check Out Croydon loyalty scheme continues to grow. You can find a full and up to date list of participating businesses here. 


Will the Check Out Croydon loyalty card discounts and offers remain the same or will they change?

Discounts and offers provided by participating businesses may change from time to time and are controlled by the participating business. Please see all current and active offers. 

Are Check Out Croydon card discounts and offers time and day specific?

Participating businesses have the flexibility to create time and day specific offers. You must refer to each individual offer to understand it's terms and conditions. Please see all current and active offers. 

When in a Check Out Croydon participating business, how do I get my discount or offer?

The retailer will scan in your Check Out Croydon card at the till point when you are completing your purchase. Please note that you will need to show your Check Out Croydon card before the start of a meal at all participating restaurants otherwise you may not be given access to your discount or offer.

What happens if I receive my discount or offer on something that I then later take back and refund?

If you pay for something and get a discount as part of the loyalty scheme, and you subsequently take it back for a refund, the refund will be limited to the amount originally paid by you. 

Can I use my Check Out Croydon loyalty card outside Croydon town centre?

The Check Out Croydon loyalty card is limited to Croydon town centre participating businesses (including those in South End, Croydon) and is not available for use outside of this area. 

Can my friends or family use my card?

No. Your loyalty card is registered to you and can only be used by you. Your friends and family can request their very own cards by visiting 'Register for a Check Out Croydon Card'

Can I get a card on behalf of someone else or do they need to apply themselves?

No, they need to apply themselves.

What will you do with my personal data upon activation of my Check Out Croydon loyalty card?

Your personal data will be used for the sole purpose of contacting you. We will keep you updated on a regular basis with general and targeted communications. You can unsubscribe to all emails from Check Out Croydon and Croydon Business Improvement District at any time. Your personal data will not be passed on to any third parties and will be contained on our database via our host Coniq. 

What should I do if my card is lost or stolen?

Please contact the Check Out Croydon team by email or by phone on 020 8603 0050 immediately. We will cancel your old card and issue a replacement.

Who is behind the Check Out Croydon loyalty card?

The Check Out Croydon loyalty card is owned and managed by Croydon Business Improvement District (BID)

How can I stay in touch with events, festivals and activities managed by Croydon BID?

Simply like our facebook page - Check Out Croydon

I am still unsure about what the Check Out Croydon loyalty card is and how it works. Who do I contact?

Please contact Keely Dench on 020 8603 0050 or email her directly on keely.dench@croydonbid.com.

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About Us

Check Out Croydon brings you the latest news and information on what's on, where to go and how to get around the bustling heart of Croydon, plus some of the fantastic offers available from local businesses - all at a click of a button.
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Telephone: 020 8603 0050
Email: hello@croydonbid.com

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